AM99 takes your privacy seriously. This document clearly and transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. You have the right to know — and we are committed to keeping you informed.
Six core principles that underpin how AM99 protects the privacy and personal data of every member
AM99 only collects data that is strictly necessary to deliver our services. We do not collect excessive or irrelevant information beyond what is required for platform operations and account security.
All AM99 data is protected with 256-bit SSL encryption in transit and stored on servers secured with strict access controls. Independent security audits are conducted on a regular basis.
AM99 is committed to keeping you fully informed about how your data is handled. We have nothing to hide — we are transparent about how your data is used and will always provide clear notice before any policy changes take effect.
You have the right to access, correct, withdraw consent for, or request the deletion of your personal data from AM99's systems. The process is straightforward and can be completed via your account or by contacting our support team.
AM99 has never sold, rented, or traded members' personal data to any third party for marketing purposes, and never will. Your data is not a commodity — it is a trust you place in us.
All of AM99's data handling practices are in full compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We have a dedicated Data Protection Officer appointed to ensure ongoing compliance.
AM99's Privacy Commitment: This Privacy Policy sets out AM99's commitment to protecting your personal data. By registering for or using the AM99 platform, you agree to the terms of this Privacy Policy. Please read it carefully and contact us if you have any questions or concerns.
AM99 is an online casino and Sports Betting platform that has been operating in Malaysia since 2018. AM99 operates its website at https://am99.ws and all related services including Live Casino, table games, lottery, virtual sports, and match odds betting.
As a responsible digital platform operator, AM99 recognises that privacy is a fundamental right of every individual. We understand that your trust in AM99 depends significantly on how we handle the personal information you share with us.
This Privacy Policy applies to all personal data collected by AM99 through its website, mobile app, email, live chat, WhatsApp, Telegram, and all other communication channels operated by AM99. This Policy forms part of AM99 Terms & Conditions and should be read together.
AM99 collects various types of information depending on how you interact with our platform. Below is a comprehensive summary of the data we collect:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (where required for verification) | Age & identity verification, fraud prevention |
| Contact Information | Malaysian phone number, email address | Account management, communications, OTP verification |
| Financial Data | Deposit & withdrawal records, payment methods used (Touch 'n Go, GrabPay, DuitNow, FPX, etc.) | Transaction processing, anti-money laundering compliance |
| Game Activity Data | Betting records, game types (Live Casino, lottery, match odds), play duration | Responsible gaming management, platform analytics |
| Technical Data | IP address, device and browser type, operating system, approximate location data | Account security, fraud prevention, platform optimisation |
| Communication Data | Live chat transcripts, support emails, call recordings (where applicable) | Customer service improvement, dispute resolution |
AM99 does not collect sensitive information such as biometric data, medical records, or religious details unless required by law. All data collection follows the principle of "minimum collection" — we only gather what is strictly necessary.
Personal data you provide to AM99 is used solely for legitimate and transparent purposes. Here are the key ways AM99 uses your information:
Processing new account registrations, verifying identity and age, managing login and account security, and handling account requests such as password resets and two-factor authentication (2FA) verification.
Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay; managing withdrawal of winnings; generating financial records and issuing electronic receipts to members.
To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised access. AM99's automated monitoring systems analyse usage patterns to identify suspicious activity.
Monitoring playing habits to identify players who may be at risk of problem gambling. Managing player-set limits and self-exclusion processes. Reaching out to players who need assistance.
Sending important account-related notifications (non-marketing), providing 24/7 customer support in Bahasa Malaysia and English, responding to your enquiries, and keeping you informed of important platform updates.
To fulfil legal compliance obligations including PDPA 2010, anti-money laundering (AML) requirements, and to respond to lawful requests from relevant Malaysian authorities.
AM99 does not use your data to make automated decisions that have legal or other significant effects on you without appropriate human review.
AM99 takes an extremely cautious and limited approach to sharing data with external parties. We does not sell, rent, or exchange your personal data with any third party for marketing or commercial purposes.
AM99 only shares personal data in the following circumstances:
Our Commitment: Every third party that receives data from AM99 is bound by a data processing agreement requiring them to protect your information to the same or higher standard as AM99. AM99 is responsible for ensuring that third-party service providers comply with Malaysia's PDPA 2010.
AM99 invests heavily in security infrastructure to protect your personal data from unauthorised access, loss, misuse, disclosure, alteration, or destruction. The key security measures we employ include:
While AM99 takes all reasonable precautions, no security system is entirely foolproof. In the event of a security incident involving your personal data, AM99 is committed to notifying you within 72 hours of detection, in line with data protection best practices.
AM99 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable laws and regulations. Our general data retention periods are as follows:
When data is no longer needed and there is no legal obligation to retain it, AM99 will securely delete or anonymise that data using industry-recognised methods.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several important rights regarding the personal data AM99 holds about you. We respect these rights and make it straightforward for you to exercise them:
You have the right to request a copy of the personal data AM99 holds about you. Requests will be processed within 21 business days and may be subject to a reasonable processing fee.
If your data is inaccurate or incomplete, you have the right to request a correction. You may update basic information through your AM99 account settings or by contacting our support team.
You may withdraw your consent for data processing at any time. Please note that doing so may affect AM99's ability to provide certain services to you.
You may object to the processing of your data for direct marketing purposes at any time. Once your objection is received, AM99 will cease such processing immediately.
You may request the deletion of your personal data. Such requests will be processed subject to AM99's legal obligations to retain certain data (e.g., financial records for legally prescribed retention periods).
You may request your personal data in a machine-readable format to facilitate transfer to another platform. AM99 provides data exports in CSV or JSON format upon request.
To exercise any of the rights above, please contact AM99's Data Protection Officer by email at privacy@am99.ws or via live chat by stating "PDPA Request" in your message.
AM99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the AM99 website.
| Cookie Types | Purpose | Duration | Status |
|---|---|---|---|
| Session logins, account security, language preferences, active deposit basket | Session / 30 days | Mandatory, cannot be disabled | |
| Understanding how you use the AM99 platform, including pages visited, session duration, and games played | 2 years | Can be disabled | |
| Saving your preferred game settings, including game type (live casino, lottery, match odds) and display preferences | 1 year | Can be disabled |
You can manage or delete cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the AM99 platform, including your ability to log in to your account.
The AM99 platform is exclusively for adults aged 18 and above. AM99 does not knowingly collect, process, or store any personal data from individuals under the age of 18.
Should AM99 discover that personal data belonging to a minor (under 18 years of age) has been collected inadvertently, we will take immediate steps to delete that information and close the account in question. Parents or guardians who believe their child may have registered an AM99 account are urged to contact us immediately at support@am99.ws.
AM99 encourages parents and guardians to monitor their children's internet usage and to make use of appropriate parental control tools to restrict access to online gambling sites.
AM99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal compliance requirements, or other legitimate reasons.
You will be notified of any material changes to this Privacy Policy through:
At least 14 days' notice will be given before any changes take effect, giving you sufficient time to review them. Continued use of the AM99 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way AM99 handles your personal data, please contact our Data Protection Officer (DPO):
AM99 is committed to handling every privacy inquiry and complaint with professionalism and due diligence. You also have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner should you be dissatisfied with how AM99 has handled your privacy concern.
Also read other important documents governing your use of the AM99 platform
Play at AM99 with complete confidence — your data is protected with 256-bit SSL encryption, PDPA 2010 compliance, and an unwavering commitment to your privacy. Register for free today!
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