At am99, we believe the best entertainment is entertainment that is safe and in control. Responsible gaming is more than just a slogan — it is our genuine commitment to every player in Malaysia. This page provides all the tools, guidance, and resources you need to play smart.
Responsible gaming means enjoying online casino entertainment — whether playing baccarat in Live Casino, placing bets on EPL or Malaysia Super League match odds, trying your luck in 4D Lottery, or playing blackjack in Table Games — within limits you can comfortably afford.
AM99 understands that for most of our members, online gambling is a form of entertainment — much like watching a Malaysia Super League match or catching a film with the family. You set a budget, enjoy yourself within that limit, and your daily life is unaffected. That is what healthy gaming looks like.
At the same time, AM99 recognises that some players may find it difficult to keep their gambling habits in check. When gaming stops being enjoyable and starts feeling like a burden, that is a warning sign that should be taken seriously. AM99's responsible gaming platform is designed specifically to help you identify these risks early and take action before they develop into a bigger problem.
Responsible gaming is not a weakness — it's a sign of maturity and self-control. AM99 is proud of every member who uses our protection tools, because you are making a smart decision for your own financial future and well-being.
Contact the Malaysian Social Welfare Helpline now — free and confidential.
All these tools are free, easy to activate, and available to every am99 member at any time
Set the maximum amount you can deposit into your am99 account over a daily, weekly, or monthly period. Once the limit is reached, the am99 system will automatically block further deposits until the next period begins. Lower your limit at any time — increasing it requires a 7-day cooling-off period.
In addition to deposit limits, you can also set a maximum loss limit for a given period. Once your losses reach the limit you have set, am99 will prevent you from continuing to bet for that period. This automatically stops "chasing losses", which can seriously harm your finances.
Set your daily session time limit — for example, 1 hour or 2 hours per day. Once the limit is reached, am99 will send you a warning and can automatically log you out. This feature is especially useful for preventing excessive play, particularly late at night or on weekends.
Need a break from the platform? Use the Temporary Break feature to suspend access to your account for 24 hours, 3 days, 7 days, or 30 days. During the break period, you will not be able to log in or carry out any transactions. This gives you the time and space to think clearly and reassess your gaming habits.
If you feel that gambling has become a serious problem in your life, the Self-Exclusion option allows you to close your am99 account for a minimum period of 6 months, 1 year, or permanently. While exclusion is active, am99 will not permit any access even if you request to reopen your account.
Am99 sends periodic activity summaries showing your total play time, total deposits, and win/loss record over a recent period. These reminders help you stay aware of your playing habits and make an informed assessment of whether you need to adjust your limits or take a break.
Activating responsible gaming tools on AM99 is straightforward and can be done in under 2 minutes.
Log in to your am99 account via the website at am99.ws using the username and password you registered with.
Click your profile icon at the top right of the screen and select "Account Settings" or "Self-Management" from the dropdown menu.
Within the settings page, you will find a dedicated tab or section labelled "Responsible Gaming" or "Account Controls".
Choose the type of limit or control you want to activate — deposit limit, loss limit, time limit, temporary break, or self-exclusion.
Enter your chosen limit value, confirm via OTP sent to your registered Malaysian mobile number, and the setting will take effect immediately.
Having trouble activating the tools yourself? Reach out to the AM99 support team via 24/7 live chat and our staff will assist you confidentially and professionally.
Go through this list honestly. If you recognise yourself in any of the signs below, it may be time to seek help:
Answer the following questions honestly to assess your relationship with gambling. All responses are private and are not stored by am99.
Based on your answers, your gambling habits appear to be under control. Keep playing responsibly using am99's deposit limit tools and stick to the budget you have set. Remember to review your habits regularly.
Some of your responses show signs that warrant attention. We encourage you to activate deposit limits and time limits on your AM99 account and speak with someone you trust about your gambling habits.
Your answers suggest that gambling may be having a negative impact on your life. We strongly encourage you to activate Self-Exclusion on am99 and contact the Community Welfare Helpline at 1-800-88-7688 for confidential and free professional support.
Responsible gambling isn't black or white — it's a spectrum. Know where you stand and take the right steps.
You play for fun, set a clear budget, and can stop whenever you choose. Gambling does not interfere with your daily life.
You occasionally exceed your budget or play longer than planned. There is some minor impact on your finances or social relationships.
Gambling is causing serious problems in your finances, relationships, or mental health. You feel unable to stop even when you want to.
If you or someone you care about needs support related to problem gambling, these Malaysian resources are available to help — confidentially and professionally.
Free government counselling service in Malaysia. Monday–Friday, 8:00 AM–10:00 PM. Suitable for problem gambling, financial stress, and family issues.
Confidential emotional support and counselling available 24 hours a day, 7 days a week. For individuals feeling stressed, depressed, or in emotional crisis related to gambling.
Doctors at government health clinics can refer you to a psychiatrist or counsellor experienced in treating gambling addiction.
AM99's dedicated team for responsible gaming issues. We can help you activate self-exclusion or deposit limits, or connect you with the right support resources.
Strictly prohibited for users under 18
All self-control tools are free for all members
Early detection system for problem gambling risk
Am99 does not contact players who are on a break
Our team is available in Bahasa Malaysia at any time
Asking for help is a sign of strength, not weakness
Register a free AM99 account today and use our responsible gaming tools to keep your experience enjoyable, safe, and fully in your control.
Min. deposit RM10 • Free control tools • 24/7 Bahasa Malaysia support • 18+ only